How it works

QuePay simplifies payments and automation in vending, transport, and access systems. Here’s how it works:

how it works

1. Setup Your QuePay Device

Install the QuePay controller on your vending machine, dispenser, access gate, or any supported system. Choose between:

  • Embedded Version for fixed installations (e.g. water ATMs, milk dispensers).

  • Handheld Version for mobile operations (e.g. public transport, manual vending).

2. Connect to the Platform

Each device connects to the QuePay platform for:

  • Real-time transaction logging

  • Sensor and device monitoring

  • Remote management and updates

3. Customer Makes a Payment

Customers interact with the device and pay through any of the supported methods:

  • NFC Tap: Scan prepaid card or tag

  • QR Code: Scan and pay via the QuePay app or supported wallets

  • Mpesa Paybill: Enter Paybill and Account on Mpesa to pay

4. Automated Transaction & Service Delivery

Once payment is verified:

  • The system automatically triggers the action (dispensing water, opening gate, etc.)

  • Customers receive confirmation via the screen or mobile app

  • Transaction is recorded instantly on the cloud platform

5. Monitor & Manage from Anywhere

Merchants and operators use the QuePay Dashboard to:

  • Track sales and usage

  • View device health and sensor data

  • Manage users, NFC cards, and prices

  • Generate reports for revenue, usage, and service optimization

6. Customer Engagement

Customers can use the QuePay Mobile App to:

  • View their transaction history

  • Check card balance

  • Recharge cards or pay on the go

  • Discover nearby QuePay-enabled services